We recognize that decisions made as part of our routine review process may have a negative impact on our users. If you believe your account termination was made in error, you may submit an appeal request using the appropriate process below.
You may be required to provide supplemental information or evidence as part of your appeal.
Appealing a Bonsai account termination
If your Bonsai subscription was purchased directly via Bonsai, you may file an appeal by reaching out to us at operations@hellobonsai.com.
Appealing a Bonsai and Zoom account termination
If your Bonsai subscription was purchased through Zoom, both your Bonsai and Zoom accounts have been terminated, and you are no longer able to access your Zoom account, you may file an appeal via Zoom’s form.
For more details, please refer to Zoom’s article on appeals.
Frequently Asked Questions
Why was my account terminated? The Operations team will have emailed you at the time of termination explaining the reasoning. If you're unsure why your account was terminated, please also review the linked policies, which outline the most common reasons.
I didn't receive an email or still have questions about my termination. If you did not receive a termination email or have additional questions, you may reach out to the Operations team directly at operations@hellobonsai.com.
Can Bonsai help me with my Zoom account? No. Bonsai is unable to assist with Zoom account-related questions or appeals. Please contact Zoom directly for any issues relating to your Zoom account.
My appeal was rejected. What are my options? We carefully review all appeals; however, we are not always able to reverse a termination decision. If your appeal has been rejected, the termination will stand. We appreciate your understanding.