Bonsai

Verification of your account is only applicable if you are utilizing Bonsai Payments. 

- Missing details such as address, tax ID, or other required information

- Name on your ID does not match your account or business name

- Usually occurs with a newly registered EIN with the IRS

Maximum Verification Attempts Reached

- You’ve tried to verify your account too many times

1. Incomplete Account Information
 - Missing details such as address, tax ID, or other required information
2. Mismatched ID Verification
 - Name on your ID does not match your account or business name
3. EIN Number Verification Failure
 - Usually occurs with a newly registered EIN with the IRS
4. Maximum Verification Attempts Reached
 - You’ve tried to verify your account too many times

Go to the <a href="https://app.hellobonsai.com/bonsai_payments/account" rel="nofollow noopener noreferrer" target="_blank">Payments</a><a href="https://app.hellobonsai.com/bonsai_payments/account" rel="nofollow noopener noreferrer" target="_blank"> page</a> in your Bonsai account

Look for a message indicating your account requires verification

Click Update Info to return to the account setup flow

- Note: the message may appear differently depending on your progress in setup

1. Go to the <a href="https://app.hellobonsai.com/bonsai_payments/account" rel="nofollow noopener noreferrer" target="_blank">Payments</a><a href="https://app.hellobonsai.com/bonsai_payments/account" rel="nofollow noopener noreferrer" target="_blank"> page</a> in your Bonsai account
2. Look for a message indicating your account requires verification
3. Click Update Info to return to the account setup flow
 - Note: the message may appear differently depending on your progress in setup

Full verification can take up to 5 business days if your account is subject to manual review by Stripe

Ensure all information is accurate to avoid delays

- Full verification can take up to 5 business days if your account is subject to manual review by Stripe
- Ensure all information is accurate to avoid delays

In the event you are having problems verifying your account, please reach out to our Support Team at <a href="mailto:support@hellobonsai.com" rel="nofollow noopener noreferrer" target="_blank">support@hellobonsai.com</a> for further assistance.

Learn why you might encounter errors when verifying your Bonsai Payments account and how to resolve them.

Unable to complete verification or add a payout account with Bonsai Payments

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Unable to complete verification or add a payout account with Bonsai Payments

Common Verification Issues

How to Check and Update Your Account

Verification Timeline