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General Bonsai FAQ

Find answers to all your common Bonsai questions

16 articles

General FAQ

Quick help for frequently asked questions

How to get in touch with the Bonsai teamDiscover the different ways you can contact Bonsai.
The Bonsai applications available on iPhone, Mac, and AndroidDownload the Bonsai mobile app for iPhone, Mac or Android.
Payment security within BonsaiDiscover how payments are secure within Bonsai.
Bonsai's supported currenciesDiscover which currency options are available.
Managing two-factor authentication (2FA) on your accountLearn how to edit the two-factor authentication for your Bonsai account.
Keeping your account safeCommon types of fraud and scams, how to avoid them, and how Bonsai can help.
Reporting abusive behavior or content to BonsaiRecognizing and reporting abusive behavior or content to Bonsai's team
How to navigate Bonsai and customize the sidebarFind everything you need in one place.
How to submit a DSARSubmitting a request to access or review your personal data under global privacy laws like GDPR.
Document link expiryHere's why the links to your proposals, contracts or invoices expire and what to do when they do.
Exploring if a deleted document can be recoveredLearn if you can recover a deleted proposal, contract or invoice.
Viewing total income and expenses in multiple currenciesView total income and expenses if payments have been received in multiple currencies.
I received a security code email but did not request itWhat to do if I received an security email notification but don't recognize it.
What's the maximum size limit on the files in Bonsai?Learn the limits on the file sizes in Bonsai
How to appeal a Bonsai account terminationLearn how to submit an appeal if your Bonsai account has been terminated.