If your Bonsai subscription was purchased through Zoom, all subscription management is handled from your Zoom account.
This includes:
Viewing your subscription details
Updating billing information
Cancelling your subscription
Contacting Zoom for billing support
Managing your Bonsai subscription through Zoom
To cancel a Bonsai subscription purchased through Zoom:
Navigate to your Plan & Billing tab under your settings
Click on "Zoom billing portal" link to access your subscription details within your Zoom account
Getting help with billing questions
For billing or subscription questions, contact Zoom Support directly from your Zoom account.
Bonsai Support is here to help with questions related to your account, setup, and using Bonsai. However, Bonsai Support is not able to cancel, refund, or make billing changes for subscriptions purchased through Zoom.
FAQs
Can Bonsai Support cancel my subscription for me?
No. If your subscription was purchased through Zoom, cancellation must be completed through your Zoom account.
Can Bonsai Support help with a refund?
No. Refunds and billing adjustments for subscriptions purchased through Zoom are handled by Zoom.
Can I still contact Bonsai Support for product help?
Yes. Bonsai Support can help with using Bonsai, setting up your account, and answering product-related questions.
Where can I manage my subscription?
Manage your subscription directly from your Zoom account billing settings.