Understanding default messages
Whenever you send a proposal, contract, or invoice to a client via email, Bonsai automatically includes a default message. This message can be customized to:
Match your brand voice
Include important client information
Standardize communication across your team
Improve consistency in customer interactions
We allow you to configure separate default messages for:
Proposals
Contracts
Invoices
Here's an example of the messaging that is pre-filled when sending an invoice:
This messaging appears in the email the client receives.
Updating your default messages
Instead of retyping your preferred messaging each time you send a document, you can save a default version in your settings.
To do that:
Select your profile icon in the top-left corner of Bonsai.
Click Company Settings
Select Defaults
Open the Messages tab
Add and format your default messaging
When editing your default messages, click into the desired text field to access the formatting toolbar.
You’ll also see a "+" Quick Insert option, which allows you to insert additional formatting elements such as:
Video
Table
List
Unordered list
Ordered list
Horizontal line
Save your changes
Once you finish editing your messaging:
Click the Save Changes button
Confirm your updates have been saved
Your new messaging will now automatically pre-fill whenever you send:
Proposals
Contracts
Invoices
Current Limitations
At this time, default messages do not support:
Variables
Smart fields
Dynamic placeholders
Personalized auto-filled fields
This means information such as:
Client names
Invoice numbers
Dates
Project names
Payment amounts
cannot automatically populate inside your saved default messages.
Any personalized information will need to be added manually before sending the document.



