Having the right email connected to your Bonsai account is important for seamless access. Your email serves as your identity on the platform — it's used to log in, as well as to communicate with your clients, companies, and contacts.
If you need to update yours, simply follow the steps below.
How to change the email associated with your Bonsai login
Navigate to your account by clicking the profile icon on the top right of the screen. From here, click on "My Account":
From this screen, enter the email that you would like to have the email address changed to:
Note: You must use a unique email address that isn't already associated with a Bonsai account. If you receive an error "Email has already been taken", this means an account already exists that is using that email.
Ensure you click on the "Save Changes" on the top right of the screen.
Once completed, a verification email will be sent to the new email address entered. Please follow the instructions contained within the message to verify your new email. After this is completed, you will now be able to login using the new email address.
The connected email is also responsible for being the email displayed on your Invoices, Contracts, and Proposals.
FAQs
Can I use the same email address for multiple Bonsai accounts?
Yes — with one exception: each account must have a unique email address as its owner. The same email cannot be the owner of more than one Bonsai account. However, that same email address can be added as a member/user on other Bonsai accounts.
Can I use an email alias as the email address for my Bonsai account?
While technically possible, we don't recommend using an email alias. Since your email is tied to two-factor authentication, using an alias could create complications when logging in or recovering your account. We always recommend using your primary email address to ensure smooth access and account recovery.
I'm receiving an "Email has already been taken" error, even though I don't have a Bonsai account with that email address.
This error means the email has previously been registered with a Bonsai account. To resolve this, try logging in using that email address. If you're unable to access the account or run into any issues, please reach out to us at support@hellobonsai.com and we'll be happy to help.
The email address associated with my account no longer exists and I can't login. What do I do?
Not a worry. If you are running into a problem with accessing the email address connected with your Bonsai account, please contact us at support@hellobonsai.com and we will be able to help. Please include anything that can prove that you are the owner of the email address.