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How to manage your team’s permissions, roles and access

As an Account Owner or Partner, learn how to update team permissions and remove members from projects or your company.

As an Owner or Partner in Bonsai, you can manage team access by:

  • Removing members from specific projects

  • Deactivating members from your company

  • Updating roles and permissions

These controls help ensure the right people have access to the right data while maintaining security and organization.

Updating permission profiles

You can update a team member’s permission profile directly from the Team page:

1. Navigate to the Team page

2. Locate the team member you’d like to update

3. Click on the “Permission profile” next to their name

4. Select the new permission from the dropdown to apply the change

Updating roles

You can update a team member’s role profile in two ways:

Option 1: From the Team Page

1. Navigate to the Team page

2. Locate the team member you’d like to update.

3. Click the Role displayed next to their name.

4. Select the new role from the dropdown menu to apply the change.



Option 2: From the Roles Page

​1. Navigate to the Roles tab

2. Click on the “Role” title or (...) next to the Role name to Edit

3. Click on 'Add Member' and select the desired member

4. Make sure to click on 'Update Role'

Creating a New Role

  1. Navigate to the Roles tab.

  2. Click Create Role.

  3. Enter the role title.

  4. Add the desired team members to the role.

  5. Click Create Role to save it.

Removing team members from a project

You can remove team members from projects in two ways depending on your workflow.

Option 1: From the Team Page

  1. Navigate to the Team page.

  2. View team members and their project access from "Projects" column

  3. Click over the projects to adjust access and remove them from one or multiple projects.

This method is useful for managing access across multiple projects at once.

Option 2: From within a Project

  1. Open the Project.

  2. Locate the team member settings or project members section.

  3. Add or remove users directly from the project.

What happens when you remove a member from a project

  • Access to the project is revoked immediately.

  • The user can no longer view or interact with that project.

How to remove (deactivate) a team member from your company

  1. Click on your profile from the top left-hand side

  2. Open the Team page .

  3. Find the team member you want to remove.

  4. Click the three dots (⋯) next to their name.

  5. Select Deactivate.

What happens when you deactivate a team member

  • The user loses access to:

    • All projects

    • Company data

    • Documents (contracts, invoices, etc.)

  • Their status changes to deactivated.

  • Their name appears grayed out in the team list.

Reactivating a Team Member

  • You can restore access at any time by reactivating them from the Team page.


Billing and seat impact

  • Deactivating a team member frees up a seat on your subscription.

  • Example:

    • If your plan includes 5 seats and all are in use

    • Deactivating 1 member opens a spot for a new user

What happens to data after a member is removed

  • All work completed by the removed member remains preserved

    • Time tracking entries

    • Tasks and updates

    • Project contributions

Removing access does not delete historical data. This ensures accurate records for reporting, billing, and audits.

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