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Why does my connected account for expenses keep disconnecting?
Why does my connected account for expenses keep disconnecting?

Account keeps disconnecting when trying to import expenses.

Updated over a week ago

Our financial partner, Plaid, securely manages our integration with thousands of banks and institutions.

If you have connected an account in Bonsai to import your expenses (using our Plaid integration), but it keeps disconnecting, it may be one of the following reasons:

You are importing multiple accounts from the same institution

If you try connecting one account at a time from the same institution, you may find the ones previously added disconnecting. To avoid this problem, you should re-select all the accounts you are importing every time you reconnect the same institution.

The login and password associated with your financial institution may have changed

To solve this problem, first verify your login and password on your financial institution’s website, then go back into the app and try reconnecting your accounts.

Action may be required with your bank account

In some cases, our financial partner, Plaid, is unable to connect with your bank due to a required action, such as agreeing to new terms of service or setting up a new security requirement. You can resolve these issues by logging in to your online banking portal and completing the required actions.

The Plaid integration may be experiencing technical difficulties

Though uncommon, sometimes the issue is on Plaid's end. In that case, you can rest assured that they will work to fix it as soon as possible.

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