If you’re using Bonsai Payments as your primary payment method, payouts from client payments are automatically sent to your connected bank account based on your payout schedule.
However, in some cases, your available balance may not be paid out as expected.
Note: Once a payout appears, it means your client's payment has been received and is now in transit to your bank account — no further action is needed from your client.
If you need to issue a refund, it will first be deducted from your payout balance; only if the balance is insufficient will the remaining amount be withdrawn from your bank account. Refunds take about 5-10 business days to be processed, following receipt of the funds from your account.
Causes for a delayed payment
Your payout may not be sent if:
A previous payout failed
Your payout amount exceeds method limits
Your payout method needs updating or verification requirements are needing to be completed to resume payouts.
Each issue is explained below with steps to resolve it.
Failed payouts (most common)
What it means:
A payout attempt was made but failed to deposit into your account.
How to identify it:
Go to the Payments tab in your dashboard
Look for a payout labeled “Failed” (typically shown in red)
Why this happens:
Invalid or outdated bank details
Issues with the receiving bank
Closed or restricted account
How to fix it:
Go to Payments
Click (...) > Manage Payouts
Select Add Payout Account
Enter a new or updated payout method
What happens next:
Once a valid payout method is added, your payout will automatically retry and queue for processing.
Payout amount exceeds limits
What it means:
Your payout is too large for the selected payout method, so it won’t be processed.
Note: We always recommend connecting a bank account as opposed to a debit card. This bypasses the limits imposed on a debit card and allows for smoother processing for payouts.
Current limits:
Payouts to a debit card: Up to $9,999 USD
instant payouts: Up to $9,999 USD
How to identify it:
Your balance is available but no payout is queued
No failure message appears, but funds remain in your account
How to fix it:
Go to Payments
Click Manage Payouts
Select Add Payout Account
Add a bank account as your payout method
If you have any questions regarding payouts, get in touch with the Bonsai Support team at support@hellobonsai.com.