If you’ve set up Bonsai Payments, and want to change where your money is sent once you get paid, this article will cover everything you need to know to make the switch!
How to update the account your payouts are sent to
To resolve this, simply click on "Manage Payouts" > "Add Payout Account" in the Payments section.
From there you will be able to enter a new debit card or bank account to receive funds.
Important: Only connect an account that is in the currency of the country you selected during the Bonsai account creation. If you connect an account that is in a different currency, you will be charged Foreign Exchange fees by our payment processing provider.
Updating a Bonsai business bank account
If you have set up Bonsai business banking, it is your default payout method for Bonsai Payments and it is not possible to update the account to another external option.
Before another payout method can be added, a Bonsai business bank account will need to be deactivated. For assistance with this process, please reach out to the Bonsai Support team.
Frequently asked questions
I receive an error when adding a payout account with Bonsai Payments, how can I fix this?
There are a few reasons why you may encounter an error message with adding a payout account. For more information on this topic, head over to our article: Unable to complete verification or add a payout account with Bonsai Payments
Which types of payout accounts does Bonsai support?
At this time, we can support bank accounts (checking/savings), debit cards or the Bonsai business bank account. Options may vary based on your region, please refer to our article here to confirm which options are available to you.
Our team is here to assist if you require additional support with updating your payout method! Get in touch with us at support@hellobonsai.com.