Bonsai offers a 7-day free trial for new users.
You are not charged during the trial period
You can cancel anytime before the trial ends to avoid charges
If you do not cancel before the trial ends, your subscription will begin automatically
Refund Policy (14-Day Window)
If you are charged for a subscription, you may request a refund within 14 days.
Refund requests must be made within 14 days of the charge date
Refunds are issued for both monthly and yearly plans
Refunds are granted with no questions asked within the eligibility period
Refunds will not be issued if:
More than 14 days have passed since the charge
The request falls outside the refund eligibility window
After this period, the subscription remains active for the current billing cycle, but can still be cancelled to avoid future charges.
Manage or Cancel Subscription
If you do not qualify for a refund or want to stop future billing, you can manage your subscription at any time. To cancel:
Go to Settings
Open the Subscriptions tab
Follow the cancellation steps
For a step-by-step guide on cancelling your subscription, take a look at our resource here.
For additional support with refund requests, get in touch with Bonsai's Support team at support@hellobonsai.com and we'll be happy to help further.