In this article, we'll review how to determine a refund amount via Bonsai Payments.
If you have refunded an invoice payment via Bonsai Payments, the full amount your client paid will be refunded to them. In addition, Bonsai will refund the payment processing fees to the client.
To learn how to issue a refund for an invoice payment, check out our article on Refunding invoice payments to clients.
Here's an example of an invoice where the Bonsai Payment processing fees were deducted from your total payout amount.
For an invoice of $100:
You received $96.80 (after processing fees were deducted)
If you issue a refund, the client will receive a credit of $100
$96.80 from you
$3.20 from Bonsai (payment fees)
For an overview of the applicable processing fees on invoices, take a look at our resource on Understanding online payment methods and fees at Bonsai.
If you have any further questions on how refunds work, please feel free to contact Bonsai's Support team at support@hellobonsai.com.