In Bonsai, notification settings treat “Task” as including both tasks and subtasks. This means activity such as comments, mentions, and reminders applies to both levels.
The first step is to check your notification settings and ensure they are enabled for tasks. To confirm this, navigate to My Account > Notifications and verify that the relevant notification settings are turned on as needed.
However, notifications also depend on what you are actively following.
How task and subtask notifications work
If you are following a subtask, you will receive notifications for:
Subtask comments
Subtask activity
Subtask mentions
If you are only following the parent task, you will:
Receive notifications for the parent task
Not receive notifications for subtasks
This is likely what’s happening when updates on subtasks are not being received.
How to fix missing subtask notifications
To ensure you receive updates from subtasks, you can:
Click Follow on each subtask you want updates from
Or ask team members to @mention you in subtask comments
How to follow a task
You can follow a task to receive updates by:
Opening the Task
Clicking the (…) more options menu
Selecting Follow
When you start following a task
You are automatically set to “following” when:
You create a task
You are assigned to a task
You comment on a task
You click Follow on a task
You are @mentioned in a task comment or description
Email notifications you’ll receive
Depending on your task activity, Bonsai sends:
Combined email: tasks overdue today + due tomorrow
Daily email: tasks due tomorrow
Daily email: tasks overdue today