If you have refunded a payment via Bonsai Payments, the full amount your client paid will be refunded to him. In addition, Bonsai will refund the payment fees to the client.

For example:

In the case where the client didn't pay the fees

  • For an invoice of $100, the client paid $100

  • You received $96.80 (after payment fees)

  • If you refund, they'll receive back $100

    • $96.80 from you

    • $3.20 from Bonsai (payment fees)

More information here on payment fees.

In the case where the client paid the fees

  • For an invoice of $100, the client paid $103.40

  • You received $100

  • If you refund, they'll receive back $103.40

    • $100 from you

    • $3.40 from Bonsai (payment fees)

More information here on passing on the fees to the client.

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