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What to do when a client's payment method fails in a subscription invoice series
What to do when a client's payment method fails in a subscription invoice series

Taking a closer look at payment method failure for subscription invoice series.

Updated this week

In a Subscription Invoice series, once a client has approved your invoice and added their payment method details on file, your client's payment method is charged automatically on a billing cycle you set.

In the event that your client's payment method fails in a Subscription Invoice series, there a few things to keep in mind:

Email notifications are sent

First, we immediately send email notifications to both you and your client. This will prompt them to update their payment information and pay the latest invoice, which will then allow Bonsai to continue charging them automatically moving forward.

Why this occurs

This can occur for a wide variety of reasons. This can sometimes happen because a client's card is cancelled or a payment is rejected by their Financial Institution. In these cases, the invoice will remain in your account as an "outstanding".

How to resolve this

Prompt your client to update their payment method details in the most recent invoice in the Subscription series. This will ensure that your Subscription invoice series remains intact and goes uninterrupted.

Once they update their payment information, the Subscription invoice series will continue as normal.

Note: when updating their payment information, they will also be prompted to pay any other past invoices that were unpaid.

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