Security is our priority — at Bonsai, your data is encrypted and stored on secured servers. In addition, here are some tips to make sure you're fully preparing yourself against malicious actors.

Keep your financial information safe

In order to avoid getting your account information compromised, always keep your card and financial account information (account and routing numbers) safe and pay close attention to the activity on your Bonsai Cash account. We're sending email notifications for every card transaction and transfers from/to your account.

Only use ATMs you trust

Try to only use ATMs that are associated with a bank and stay away from potential “skimming” locations like gas stations or deli kiosks. If the machine is obstructed from view or poorly lit, it is definitely not a safe option.

Protect your PIN number

Don’t share your personal identification number (PIN) with anyone, and don’t keep it written down anywhere in your purse or wallet or on the card. Also, change your PIN every few months to be on the safe side.

Setup Two-Factor Authentication

As part of Bonsai's security to protect you and your account, you will be required to verify your mobile phone number. Every time you're trying to do a sensitive action that involves money movement, you will need to enter the six digit code sent to you via a text message.

Watch out for scammers

It can be useful to be aware of some common tips to avoid falling in the traps of scammers:

  • We'll never contact you asking you to move or transfer cash. Only scammers do that.

  • Bonsai, your bank, tax authorities, the police etc. will never ask you to move money to another account or offer you “free money".

  • If you’re contacted out of the blue, don’t share your personal or financial details. Contact the organisation directly using an official email or phone number. Never hit the call-back button

© 2023 Bonsai Technologies Inc - Bonsai partners with Stripe Payments Company for money transmission services and account services with funds held at Evolve Bank & Trust, Member FDIC. Bonsai cards are issued by Celtic Bank. Bonsai is not a law firm, and does not provide legal services, advice, or representation.

Did this answer your question?