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How to receive ACH Bank Transfers through Bonsai

Learn how ACH bank transfers work, how to enable them, and what to expect when receiving payments from clients.

Overview of ACH Bank Transfers

Bank transfers, also known as ACH (Automated Clearing House) Bank Transfers, allow clients to pay invoices directly from their bank accounts.

Availability:

Why use ACH Bank Transfers?

  • Lower processing fees than credit cards

  • Ideal for larger invoices

  • Provides clients with more payment flexibility

Note: ACH Bank Transfers are currently only available for users based in the United States

Benefits and Considerations of ACH Bank Transfers

Lower Processing Fees

ACH Bank Transfers typically have lower fees compared to credit card payments, making them a cost-effective option, especially for high-value invoices.

Processing Time (Important)

ACH Bank Transfers take longer to process than card payments.


Typical timeline:

  • 2–5 business days for the client’s bank to process the payment

  • After processing, funds are paid out based on your payout schedule

Factors that can affect timing:

  • Time of day the payment is initiated

  • Weekends and holidays

  • Processing times of both banks involved

How to Enable ACH Bank Transfers

Follow these steps to allow clients to pay via bank transfer:

  1. Click Edit Payment Methods

  2. Toggle Bank Transfer on

  3. Click Save (if prompted)

Once enabled, ACH Bank Transfers will be available on your invoices.

What your clients will see

Once you’ve enabled Bank Transfer as a payment method:

  1. Select Payment Method: Clients will see an “Online Bank Transfer” option during invoice checkout

  2. Secure Bank Connection: Clients will be prompted to connect their bank account via Plaid (a secure banking integration). They’ll log in using their bank credentials through a familiar, trusted interface

3. Confirm Payment: After connecting their account, clients will:

  • Select their bank account

  • Confirm the invoice amount

  • Submit the payment

Once completed, the transfer is initiated.


When You’ll Receive the Funds

  • Payment status will initially appear as Pending

  • After processing (2–5 business days), the payment will:

    • Be marked as Paid

    • Be sent to your account according to your payout schedule

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