If you sent your client a recurring auto-payment invoice and your client’s payment fails (for example, if their credit card is canceled or rejected), the invoice will be removed from its active auto billing status, but the invoice will remain active on your account.

In order to reestablish the active auto billing status for the recurring auto-payment, the client will need to go to that latest invoice and re-confirm their payment method to have the auto payment restart.

Did this answer your question?