If you ever need to refund a payment you received from your clients, you should do so directly through Bonsai's platform.
👉 Note: If you issue a refund directly through Stripe's interface, only the net payment amount will be refunded (ie. the payment amount minus processing fees).
Example: refunding $100 directly through the Stripe interface will lead to only $96.80 being refunded (assuming the fees were $3.20).
It's just a few easy steps that we'll outline below!
- Navigate to and open the invoice you'd like to refund.
- Click on the 'More Options' in the upper left of the screen.
- Choose the Refund Payment option from the dropdown.
- Select if you'd like to issue a Full or Partial Refund and enter the refund amount.