Email notifications are sent ✅
If you have an active "Recurring Payment" billing schedule with your client and their payment method fails to be processed, we immediately send email notifications to both you and your client. This will prompt them to update their payment information and pay the latest invoice, which will then allow Bonsai to continue charging them automatically moving forward.
This can sometimes happen because a card is cancelled or a payment rejected by their bank. In these cases, the invoice will remain in your account as an "outstanding" invoice and will continue the pre-set billing schedule even without being able to automatically charge your client.
Once they update their payment information, they will also be prompted to pay any other past invoices that were unpaid. Upcoming invoices will also resume auto-payment as well.